Read some of our small business customer stories

“Not only did Paulette offer a value for money, cost effective service, but she delivered it brilliantly.

“Everything was always on time, we wouldn’t be out there recruiting without her help.”


Words cannot express how grateful I am for the peace of mind Paulette has given me over the past few weeks resolving a HR issue. Paulette you are so knowledgeable, professional and provide amazing service, thank you. I highly recommend reaching out to Paulette if you have any questions or concerns about HR in your business.

Charlie Mifsud

Business Owner

Great work from HR Insights, get things sorted efficiently and professionally. Could not recommend them highly enough.

Kevin Hargraves

Director/ Business Owner

We have used Fresh HR Insights for a number of years now and we could not recommend Paulette or the service she provides more highly. Her depth of knowledge never ceases to amaze, and the service she provides is second to none. A big thank you from Glassfit Australia you are a pleasure to deal with.

Ronnie Williams

Manager, GlassFir Australia

As a small business, having Fresh HR insights as part of our extended team is incredibly valuable. Having someone as professional and knowledgable as Paulette means that our human resource management needs are handled in a way that is effortless and gives me peace of mind. I am so grateful to Fresh HR Insights for their continued support or my growing business in this regard.

Decinda Burrell

Creative Director, Events Society

Thank you Paulette and team ~ your service is invaluable to our small businesses. We’ve sent you some curly questions that have us scratching our heads and you always come back in a timely fashion with an answer. Really appreciate your friendly manner and taking the angst out of understanding awards ` it’s a jungle out there.

Gregory Doyle

Director and Owner, Avondale Meats

Paulette has been so helpful navigating the many HR challenges through COVID and always provides information that is supported by legislation and employment guidelines. It has been great to have this support when trying to make the best informed decisions for our team. I recommend Paulette and Fresh HR Insights to anyone needing HR solutions.

Penny Angus

Human Resources, Classic Holidays

Paulette really is a font of knowledge when it comes to Human Resources. She is one of the best I have worked with particularly in regard to navigating issues with staff disciplinary procedures and investigations. She has a raft of handy resources as well. I have no hesitation recommending Paulette and the Fresh HR team.

Belinda Hall

Business Owner, Cameo Business Consulting & Bookkeeping

I have found Paulette and the team at Fresh HR Insight to be very professional, quick to respond to our business’s needs, and very helpful. Highly recommend their service.

Brent Webber

Business Owner, Burleighs Mobile Mechanic

Paulette was such a great help in getting me started in hiring my first employee. She created all the required documents I needed and also researched all the required information, especially for paying the correct award wage in my industry. I would recommend Fresh HR Insights to anyone.


CEO/ Founder, Discount Beauty

I have to thank Paulette for all of her help and insight

Janice Smart

Business Owner, Inspire Me Naturally

Paulette help me so much with my documentation that I needed for my business, with her professionalism and knowledge and her great customer service. I highly recommend Paulette to anyone seeking a HR.

Karolina Franovic

Business Owner, Marquis de Pastry

One of the greatest investments I have ever made in my business. Paulette removes the worry, stress, and procedural grind. Allows me the opportunity to do what I do well, safe in the knowledge that she is doing what she does well on my behalf. Wouldn’t have it any other way.

John Peacock

Business Owner, Chem-Dry on the Coast

Paulette and the team have been a tremendous support as we worked through the casual conversion process from discussion to contracts signed. All processes and information have been provided making it easy to explain to both the team and their leaders. The response to questions has been great and efficient and we know they are just a call away if need be. We will definitely continue to work with the Fresh HR Insights Team.

Patrick O'Hehir

CEO, Circl

The team have been amazing and we are so thankful. The upfront advice without having to go through the full engagement of services was so helpful and so generous. Definitely coming back

Nathan Strudwick

Director, Elders Real Estate

“Using Paulette we can have access to her whenever we need it.

“She’s very passionate… and really does care about people and their HR issues.”


I have used Paulette for all of my staffing advice from awards of pay, to contracts, to manuals, to CoVid19 Work From Home processes and much more. She is my go to for any query related to the employment of my staff. Luckily I have never had to use her for any mediation matters or worse as my staff are fully aware of their responsibilities, requirements and procedures.

Janet Culpitt

Director, Arrow Focus On Wealth

Couldn’t be happier with Paulette and the team at Fresh HR! Service was prompt, professional and knowledgeable. Will definitely work with again.

Jocelyn Doherty

Director, FMS Training

The team have been amazing and we are so thankful. The upfront advice without having to go through the full engagement of services was so helpful and so generous. Definitely coming back

Nathan Strudwick

Director, Elders Shailer Park

This is the second time MOTZKY Pty Ltd contracted Fresh HR Insights Pty Ltd to conduct some HR work and draft an employment contract. The work by Fresh HR Insights Pty Ltd is absolutely outstanding. We are so happy with the outcome as well as with the timing of the delivery. The service is spot on and on time. We highly recommend Fresh HR Insights Pty Ltd to all those organisations who would like to experience reliable service. Thank you

Jacek Mocki

Owner, MOTZKY Pty Ltd

I have used Paulette’s services and she is very professional, helpful, and goes out of her way to provide the best HR Solutions. As a small business owner, I found a lot of HR content available online but just did not answer my questions. Fresh HR Insights was a lifesaver for me. Thank you and I have no hesitation in recommending their HR services to anyone.
Dorris Sharma

Business Development Manager, Securemation Consulting

I cannot recommend Paulette from Fresh HR Insights enough.  I found Fresh HR Insights through recommendation when I found myself seeking guidance and advice with a, particularly complex Employee situation.  Paulette jumped straight on board not only to offer guidance but to represent my Company during the proceedings.   The stress she alleviated from me personally was immensely appreciated.  Since then we now have our own HR Specialist in her, onboard as needed but not on the proverbial weekly payroll.  Her guidance has helped me reform and provides a brilliant structure for every aspect of our HR Relations.  Her knowledge is second to none, her business model and values up there with the best and tasks are completed on budget and on time. 

Sarah Walker

General Manager, GlassFit Australia Pty Ltd

“She knew what to do, and just did it.

“The cost was quite reasonable… she put a platform in place to allow us to move forward with our HR problems.”


Paulette has done wonders for our association. I recommend her completely. She was flexible and available for our smaller sized business.

Joel McInnes

General Manager, Gold Coast City Regional Basketball Association

We have been a client of Fresh HR insights for over a year now. As a small business owner this is a vital talent to tap into. Paulette is always swift, concise, and spot on with her advice. The time we have saved with research and writing policies is remarkable. HIGHLY recommended for ease of adding a HR/ER expert to your companies skill set 🙂

Sonja Bernhardt OAM

CEO, Thoughtware Australia Pty Ltd

Having had the opportunity to see first hand the passion that Paulette brings to her business, Fresh HR Insights, it is hard not to be impressed. She is very knowledgeable and works incredibly hard to obtain the best results for her clients. I have no hesitation in recommending her to anyone with a workplace concern. 

Andrew James LLB (Hons)

Solicitor, Frigo Adamson Legal Group

Everyone needs Paulette from Fresh HR Insights. She is just amazing. She is incredibly knowledgeable, and professional with experience covering such a variety of areas. If you have a question she is your one stop shop for answers and solutions. I cannot recommend her more highly. 

Dianne Edwards

Wage Compliance Case Coordinator, Retail Food Group

Marine Farm Management Limited are a small New Zealand company that required redundancy advise during the Covid19 national emergency.  Paulette provided support and information at a time when there was great uncertainty and stress for a small business.  Paulette was efficient and easy to do business with.  We really appreciated her support at this time.

Joanne Taylor

Finance and Admin Manager, Marine Farm Management Limited.

I have referred clients in the past to Paulette of Fresh HR Insights, but now our business is growing and bringing on more staff, we turned to Paulette to assist us further with HR Advice, Employment Contracts, Policies and Procedures. Her help has been invaluable and gives us peace of mind we are compliant in our HR side of the business. Contact Paulette and feel rest assured just like we do!

Trish McFadyen

Director, Patrese People

Paulette really knows her stuff when it comes to the world of HR. She’s hardworking, loyal and determined. An asset to any business. 

Sam Winch

Amazing services! Paulette is professional, prompt and most of all knowledgeable. I have had such a pleasant experience using Fresh HR and have always felt very comfortable and confident with the advice provided. Thank you so much!

Tessa's Beauty Room HMUA

“Using an external HR consultant, we didn’t have to have any additional costs on the business when we didn’t require that person’s services.

“…very easy to deal with, very understanding…”


Paulette has been a great help in getting me started in hiring my first employees. She has been very knowledgeable and helped create all the documentation I needed to protect both my business and my employees during their employment. As a busy business owner myself, she saved me a lot of time on all aspects of hiring my first employees including researching wages and ensuring all my documents were specifically catered to my industry (handmade jewellery). 

Sarah Harman

Owner, Luna Tide

It was the right choice for Motzky to engage with Fresh HR Insights Pty Ltd. Paulette drafted a new employee contract for us and supplied the contract with associated documentation to be make sure:

  1. we recruit in accordance with the law,
  2. the person being employed can actually read and understand the contract,
  3. it protects Motzky from a risk of an employee wrongdoing,
  4. it enhaces the professional image of Motzky.

We recommend Fresh HR Insights Pty Ltd and we are sure to get back for more when the time will come…

Jacek Mocki

Director, Motzky

Our Company found Paulette from HR Insights so helpful when we were setting up the new wages structures for our employees. Prompt and efficient, giving us the required advice to ensure we are compliant. Thanks Paulette we shall be recommending you to our clients. 

Sandie Foran

Director, Moss n Stone

As a start up business Paulette was FANTASTIC in assisting us with everything we need! She made me feel confident when onboarding new staff members, was available to chat and answer any questions at anytime, even after hours! Paulette created our full manual, personally delivered to our office and a wonderful hamper of fruit! Paulette was sensational and cannot wait to continue doing business with Fresh HR Insights. 

Natalie Tobin

Marketing Manager, Jump on and Stay

I have had interactions with Paulette and she has been very supportive, professional and very prompt with all responses. A great team to work with. Thank you. 

Marian Petit

Centre Director, Petit Early Learning Journey

As a recruitment business, Patrese People sometimes get HR related queries. I referred my client to Paulette, Fresh HR Insights. My client gave me some very positive feedback – “Paulette is fantastic. I have been slack at my end with looking at everything as quickly as she got it sorted out but she has been all over it! And great at prompting me too. Thanks!”

Kelly Charity

Patrese People

Thanks again HR Insights for making our transition into employing casual staff less daunting than we thought it may have been. Your help organising the correct paperwork for us has saved us many potential future headaches.



It was such a pleasure to work with Paulette. From the moment we had a first meting I knew I am dealing with someone with a great knowledge and most positive personality. My contract was done in only 2 days time and it will help my business greatly . I strongly recommend Paulette to all business owners and will recommend her business to all my business associates . Thank you kindly. 

Beoclean Partnership

Paulette has an amazing world of knowledge. As a person she is very caring, honest and reliable. She has the ability to understand what’s needed for your situation and business offering effective solutions. 

Damon Jay Wilkes

Wilkes Electrical

Paulette from Fresh HR Insights Pty Ltd has been a godsend! Even though nothing had gone wrong, until I went to recruit additional staff I hadn’t realised how potentially exposed I’d allowed myself to become by taking a DIY position on HR. I’m very grateful to have be able to work with Paulette & to be able to access her skill-set, the depth of her knowledge is amazing and very reassuring for a small business owner. 

Gayle McKew

Strategic Financial Planner, Prosperity Planning Partners

I found Paulette from Fresh HR Insights very professional and always happy and willing to assist whenever necessary. She was always available to answer even the simplest of questions and took the time to investigate the answers on more complex issues. Paulette produced our Staff Induction Manual and Employee Contracts. I’m happy to recommend Fresh HR Insights to any business looking for HR solutions.

Jo Sherline

Friday Flyer

Unlike other companies we approached, Fresh HR Insights were always available to answer our questions, discuss our needs and be our helping hand. Paulette is so accommodating and it was refreshing to be provided with a happy, smiling face. We would definitely recommend Fresh HR Insights Pty Ltd to other growing companies and we are excited to develop our relationship further.


Thank you for your assistance with some tricky HR matters recently. I have really enjoyed working with you. Your approach to the situation was well researched, very practical and professional. I wouldn’t hesitate in recommending your services to anyone and have in fact, passed on a recommendation to your services to a number of colleagues.

Ros Wozniak

Operations Manager, Australian Skin Clinics

Paulette is always such a pleasure to deal with… Highly recommend

Amanda Johnson

Thanks to Paulette and her team at Fresh HR Insights, we loved working with you and can highly recommend your expertise in HR and recruitment. Thanks for all your hard work and enthusiasm.

Terry Tzanetopoulos

Owner, Just Wardrobes and Storage

Fast response, efficient and very knowledgeable. Paulette went out of her way to help me through a difficult HR situation. Highly recommended.

Dr Michel Zebik

Owner, Exceptional Smiles

Every interaction I’ve had with Paulette and her team has been exceptional and left me feeling valued and appreciated. I have had the pleasure of speaking for her group on a number of occasions and connected with equally amazing people each time. Thank you for the work you do .. it’s certainly needed and appreciated.

Megan Gibson

Co-founder, Mega Media Mentors

Thanks Paulette for your work organising our staff hand book of our company policies and procedures, and for taking the time to come in and go through it with our team.Your service was professional and efficient, and cost effective, when I consider how long it would take me to implement this myself. I recommend your services to fellow business owners with small and large teams.

Sharon Gatty

Owner/ Director, Absolute Apparel

Paulette McCormack from Fresh HR Insights Pty Ltd worked with us to create a contract of employment and an employee handbook. Paulette’s straight-forward approach was refreshing and welcomed by all – she drew on her wealth of experience to deliver this face to face to our team and explained everything in a simplistic manner we could all relate to. Willing to go above and beyond normal practice to ensure we were compliant, Paulette’s timely advice and availability to assist whenever needed has made us grateful to have had the assistance of Paulette and Fresh HR Insights in this matter. As we were consumed with opening our new business Paulette just did what was needed and took the stress off us. We recommend Paulette and Fresh HR Insights to any business that has employee’s and needs a realistic approach to their HR needs.

Scott Tag

Director, Coming Home Co.

Paulette has been wonderful to work with and she has gone above and beyond to get the job done. Thank you…

Joel Healey

Owner, Palm Beach Bakeries

Paulette has a lot of knowledge and is very easy to work with. It’s really given us at National Kitchen Equipment peace of mind knowing we have the help we need.

Bradley Burns

Director, National Kitchen Equipment

This was the first time I had ever done a Deed of Employment, and so I was very unsure on how to do this properly. Paulette was brilliant! Very knowledgeable, and experienced; she explained everything clearly to me, guided me, and made the entire process very easy and time efficient for myself. I am now confident that I have a high quality agreement in place with my staff, which has addressed the needs of both myself and my employees and has all the legislative requirements covered. Paulette is very easy to work with, and I highly recommend her to every employer for every HR need your business may have. It has been an absolute pleasure working with you Paulette…. Thank you! 


Mayberry Meldrum Anderson Accountants & Taxation Consultants

Paulette has been working as a Human Resource Consultant at Zacpac (Australasia) Pty Ltd from June 2013 under a 12 month contract. She was brought into the business to underpin the Human Resource department to ensure compliance with legislation whilst also providing support to our HR person whilst she gained her Cert IV in Human Resource Management. Over these 12 months I have found Paulette to have an extensive array of knowledge in Human Resources and although she had not worked in the manufacturing sector or within a family owned business before she adapted to the environment. When requested to create documents, return a call or help with processes she always did so in a timely manner. Paulette brought a realistic approach to her advice ‚ ¨ although she is highly trained and academic she successfully balances theory, best practice and legislation to the best fit for the business. I worked with Paulette on a couple of sensitive workplace issues that needed precise execution to achieve the desired outcome for the business and Paulette achieved this with professionalism, expertise and maintained a high level of confidentially. Her manner in meetings is fair, consistent and firm whilst also having an uncanny way of getting people to open up and trust in her. Paulette never let us down in her weekly journey from the Gold Coast to our Ingleburn factory. I can say without doubt that her dedication commitment to her contract never failed. Please contact me on 0417 686 584 should you wish to discuss this further.

Mark Zac

Production Manager, Zacpac (Australasia) Pty Ltd

I have worked closely with Paulette McCormack of Fresh HR Insights, for the past few months as a provider of an online training system. Paulette has been working with Zacpac (Australasia) to bring all their HR Policies and Procedures and Workplace Health and Safety training from their current face to face power point delivery to our online platform, OTrain. Her knowledge in WHS and HR has helped Paulette produce some fantastic online training units that are comprehensive and contextualize the information into the reality. Paulette has managed to create logical questioning in the quizzes to ensure understanding while maintaining the safety obligations. Paulette, prior to our agreement as preferred supplier of the online platform, had not worked with our system. I have been impressed with her ability to quickly pick up the system whilst also fulfilling Zacpac’s needs and creating some super online training programs.

Shane Ridley


Paulette is a highly professional Human Resources Manager who, with a keen eye to the bottom line, is one of those rare individuals who is able to produce win-win‚ π positions for her own company, partners and employees alike. Highly recommended.

Andy Tow

Managing Director, Avenir Telecom

Paulette is highly passionate about Human Resource Management and providing HR solutions for her clients. She is also very knowledgeable in this area and has been able to assist us with our clients. Working with Paulette has been very easy and we are pleased to state that her business, Fresh HR Insights has partnered with NEW Point Recruitment to be our service provider for HR and payroll services.

David Ford

Director, New Point Recruitment

Paulette is dedicated to her job. She is an efficient partner and she always develops a HR concrete/practical approach. She is really committed and a highly valued executive in the UK team. She has enough experience to run a HR team in an ambitious firm. Paulette is a reliable and trustworthy person. I recommend her.

Philippe Gimie

Directuer Des Resources Humaines Groupe, Avenir Telecom

Burdened by a wide range of issues in starting and running a business, FHRI helped ensure our compliance with workplace laws. There’s nothing better than the feeling that you’re starting off on the right track and that we can concentrate on our core business: keeping our patients healthy.

Dr Siegfried Perez

Doctor, OnCall Doctors

I have worked closely with Paulette McCormack of Fresh HR Insights, over a period of 12 months, since she came to work at Zacpac (Australasia), at Ingleburn NSW, as HR Contractor. I contract with this company, focusing on work health and safety, as well as training. Our roles cross over on a regular basis. It was quickly apparent to me that Paulette has substantial knowledge and ability within her field. Her interpersonal skills have been used to much success by Zacpac (Australasia) Pty Ltd. Paulette has also been training one of the staff to eventually fulfil the role of HR and WHS Manager. My discussions with that person have reinforced my opinion that Paulette is very competent over a wide range of skill sets.

Ron Mines

Azmine Pty Ltd

Unlike other companies we approached, Fresh HR Insights, were always available to answer our questions, discuss our needs and be our helping hand. Paulette and Emily are both so accommodating and it was refreshing to be provided with two happy, smiling faces. We would definitely recommend Fresh HR Insights to other growing companies and we are excited to develop our relationship further.

1) How easy was it to deal with us? Answer: Extremely easy
2) How well did we understand what your business requirements were? Answer: Comprehensive understanding
3) How well did we communicate? Answer: Excellent communication
4) How has it helped with your businesses Human Resource Requirements? Answer: Everything is now up to date and we are fully compliant
5) How likely is it that you would recommend us to other business owners? Answer: Very Likely
6) If you could sum up our service in 3 words what would they be? Answer: Efficient, approachable & knowledgable


Paulette supplied to our office the contracts for our new employee which took all of the stress away from us ensuring we had everything in order. She explains everything in a way that Business owners understand, not in her own industry jargon. She is an expert in her field and I would not hesitate to recommend Paulette to anybody considering using her services.

Top qualities: Great Results, Expert, High Integrity

Michelle Tavli

Travel Counsellors

Thank you for your assistance with some tricky HR matters recently. I have really enjoyed working with you. Your approach to the situation was well researched, very practical and professional. I wouldn’t hesitate in recommending your services to anyone and have in fact, passed on a recommendation to your services to a number of colleagues.

Ros Wozniak

Operations Manager, Australian Skin Clinics

I had the pleasure of working with Paulette from Fresh HR Insights in recruiting a new key member for the accounting team at Robina. As this was the second time within 12 months we were involved in recruiting for the team, it was a huge relief for someone professional to take over the recruitment process. Paulette from Fresh HR Insights sifted through the applicants, did the first round of first interviews and added a professionalism in the second and final interviews with applicants, which led to our newest team member. Can highly recommend them.

Julie Holland

Manager, MSI Taylor Business Services Pty Ltd

I really need to thank the team at Fresh HR for their professional advice at my time of need. I also recommend ALL business owners review their HR policies and procedures asap 😉 
Tony Bentall

Owner/ Director

Paulette has been working for me as a Human Resource Consultant at Zacpac Australasia Pty Ltd for the past 12 months. Paulette was brought into the business to underpin the Human Resource department to ensure compliance with legislation and the Workplace Health and safety whilst also providing support to Kylie whilst she gains her Cert IV in Human Resource Management. Over the past 12 months I have noticed an increase in the confidence and knowledge that Kylie has in her role and have seen first-hand that Paulette’s realistic approach to her teaching certainly benefit her and the business. She is pragmatic about applying theory to real life situations and always uses her work experience to explain her teaching to Kylie. I have found Paulette to have an extensive array of knowledge in both HR and WHS and although she had not worked in the Manufacturing sector or within a family owned business before she adjusted to the environment. Paulette made a journey from the Gold Coast to Sydney one day every week. She never let us down and I can say without doubt that her dedication commitment to her contract never failed.

John Zac

Managing Director, Zacpac

Our company employs 10+ staff and we had been in desperate need of help in regards to all of our employment records, procedures and WHS policies. Paulette and her team were able to get into action quickly. The immediate peace of mind knowing that we had up to date and relevant employment contracts and policies took a lot of stress off me. I could sleep soundly at night again.

The most important part for me is the ability to contact the companies that you sub contract work out to. Paulette is always available to help out and if you leave a message it is replied to in a timely fashion. You know that you get the same person and not a call centre or someone who knows nothing about you, meaning you need to go through the whole situation time and time again – and you find that you get different answers to the same issue.

I would recommend Fresh HR Insights Pty Ltd’s services to any size business in any field as their services can be customised to your business need. Fresh HR Insights do not produce generic downloadable policies/procedures like some other companies are offering. They take the time to know your business, understand your needs and become part of the team. Everything is customised to our business to what we need. If you don’t need it they won’t try and sell it to you. For me that’s a HUGE point of difference.

Esha Haines

Office & Purchasing Manager, TaipanXP