Prices
Flexible & cost-effective HR support packages
Small Business HR Advice for Everyday Australian Businesses
20+ years of HR experience, on call when you need it
Most small business owners don’t have an HR Manager — and frankly, they shouldn’t need one. What they need is someone qualified, experienced and reachable when a staff situation lands on their desk. That’s what Fresh HR Insights has been doing for Australian small businesses since 2012.
You get Paulette McCormack — a CAHRI-qualified HR consultant with over 20 years’ experience, a Master of Human Resource Management, a Master of Employee Relations, and a Bachelor of Laws (Honours, completing 2026) — not a call centre, not a junior, not a chatbot. The same person you speak to today is the one who’ll know your business in six months.
No lock-in contracts. No retainers. No surprises.
We’re built around the way small business actually works. Some months you’ll need a few hours of support. Some months you won’t need us at all. Some months a single tricky situation will eat the whole package. All of that is fine — we’ve designed our pricing and our packages to flex around real businesses, not the other way around.
You can step up, step down, pause or cancel before your next billing cycle. There are no contracts that lock you in, no retainers, no minimum terms. Just monthly HR support you can rely on when you need it.
What we help small businesses with
Everything an HR Manager would handle in a larger business, plus the things small business owners specifically run into:
- Employment contracts & agreements — Drafted properly, with the five clauses that actually protect you (general obligations, set-off, notice, policies, surveillance).
- Performance management & disciplinary processes — Coaching managers through Fair Work-compliant conversations, drafting warnings, running formal PIPs.
- Terminations & redundancy — Done properly, with the documentation that stands up to scrutiny. The Small Business Fair Dismissal Code matters here and we know it inside out.
- Unfair dismissal & general protections claims — Representation at the Fair Work Commission when claims do happen.
- Bullying, harassment & discrimination complaints — Workplace investigations conducted independently and impartially, using our own Workplace Investigations Framework.
- Award interpretation, BOOT testing & wage compliance — Particularly important now that wage theft is a criminal offence in Australia.
- Policies, procedures & employee handbooks — Tailored to your business, your industry and your values. Not generic downloadable templates.
- Casual conversion, contractor classification & the right to disconnect — Compliance with the Closing Loopholes changes that small business owners are still working through.
- Virtual HR delivered Australia-wide via Zoom — Gold Coast, South East Queensland and Brisbane based, but our clients are everywhere from Townsville to Tasmania.
Choose the way that suits how you work
We’ve built our service offering as a ladder. You start where you are — whether that’s a single question, a specific situation, or full ongoing support — and you can move up (or sideways) whenever your business changes. Every fixed-fee product carries a credit toward your first month of any monthly package if you decide you want ongoing support. That’s how we keep the upgrade path simple and the maths fair.
Why small business owners stay with us
Three things our clients say more than anything else:
“She’s available when I need her.” Business doesn’t stop at 5pm and neither does HR. If something blows up on a Sunday afternoon, you can reach us — and you will reach Paulette, not a queue.
“It’s cheaper than I thought.” Our Premium package works out to around $124/hr for the time you use — less than half what a comparable in-house HR Manager would cost you (factoring in salary, super, leave and recruitment). Lite is $147.50/hr. The maths is genuinely good for small business.
“She told me what I needed to hear, not what I wanted to hear.” We don’t sugarcoat risk. If we think you’re about to make an expensive mistake, we’ll say so. If we think you’re worrying about something that doesn’t matter, we’ll say that too. That’s what an HR expert is for.
What it costs to get it wrong
The other reason small businesses work with us: the alternative is expensive. Wage theft is now a criminal offence with civil penalties up to $495,000 per breach for a body corporate and personal liability for anyone “knowingly concerned” — including HR managers, payroll officers and accountants. An unfair dismissal claim that goes to arbitration runs to $10,000–$25,000 in legal costs alone, before any payout. A botched redundancy can convert a routine workforce change into a six-figure general protections claim.
You don’t need to know all of that. You need someone who does.
Ready to chat?
Book a free, no-obligation 30-minute discovery call. We’ll talk through where your business is now, what you’re worried about, and which package — if any — is the right fit. If a Sprint or Health Check is a better starting point than a monthly package, we’ll tell you straight.
Compare Our HR Support Plans
We’ve built our pricing to give every small business a sensible entry point — whether you just need an answer to one question, or you’re ready for ongoing HR support. Every package is designed for Australian small businesses, every fixed-fee product comes with a credit toward your monthly package if you upgrade, and there are no lock-in contracts on any of our monthly plans. Find the package below that fits where you are right now.
| Package | Price | Whats Included | Best For |
|---|---|---|---|
| Ask Paulette Power Call | $149 + GST | A 30-minute Zoom call with Paulette to talk through one specific HR question or situation. No documents — just expert advice you can act on. | A single question you want an expert answer to, without committing to anything bigger. |
| HR Health Check | $297 + GST | 60-minute Zoom + a signed, dated 2-page Risk Snapshot covering five core HR areas with a 1-to-5 risk rating. Includes a $297 credit toward your first month of any monthly package. | Owners who want to know where they stand on HR compliance before something goes wrong. |
| Lite HR Support | $295/month + GST | 2 hours of expert HR support each month. Fair Work and award advice, basic doc and policy review, limited performance and termination advice, template vault access, 24-hr response (Mon–Fri). No lock-in contract. | Micro-businesses and solo operators with 1–3 employees who need occasional advice. |
| Termination Sprint | $695 + GST | Tailored termination, show-cause or warning letter + meeting script + 30-minute coaching call + written Risk Assessment. Walks you through the Small Business Fair Dismissal Code step by step. Includes a $695 credit toward your first month. | One employee, one termination, one situation — done properly. |
| Wage & Award Sprint | $695 + GST | Confirmed modern award and classification for one employee + single-employee BOOT analysis + 30-minute Zoom + signed written advice. Includes a $695 credit toward your first month. | Confirming an employee is paid correctly under the right award — especially under the wage-theft criminal laws. |
| Business Booster | $650/month + GST | 5 hours of expert HR support each month. Full Fair Work and award advice, full HR doc and policy review, performance and termination advice, template vault, 24-hr response + weekend help. No lock-in contract. Most chosen by small businesses. | Small businesses with 4–15 employees who want a dedicated HR expert on call without hiring one. |
| Redundancy Sprint | $895 + GST | 45-minute Zoom + tailored Risk-of-Redundancy letter, Further Consultation letter, Notice of Redundancy letter + populated Selection Matrix + consultation timetable + written Risk Assessment. Covers the small business exemption and section 120 walk-through. Includes a $895 credit toward your first month. | A redundancy process where you need consultation, selection and pay calculations right first time. |
| Premium — Strategic HR | $995/month + GST | 8 hours of expert HR support each month. All Business Booster benefits plus complex performance and termination handling, monthly 1:1 Zoom strategy call, priority handling and weekend help. No lock-in contract. | Growing teams (15+ employees) ready to scale with HR best practice and strategic advice in place. |
| Ad-Hoc HR Support | $180 + GST per 30 minutes (1-hour minimum $360 + GST) |
Flexible, one-off HR support billed in 30-minute increments. Includes phone calls, emails, or consultations. All time is fully tracked and logged. Invoices issued promptly, payable on receipt. Billed at standard rates with no discounts. | Business owners who only need occasional HR help and aren’t ready for a monthly package — or existing monthly clients who’ve used their included hours and need extra support this month. |
Not sure which one is right for you? Book a free, no-obligation 30-minute discovery call with Paulette. We’ll help you work out the right starting point — and if a Sprint or Health Check is the better fit than a monthly package, we’ll tell you straight. Book your free discovery call →
“Paulette has done wonders for our association. I recommend her completely.
She was flexible and available for our smaller sized business.”
“Everyone needs Paulette from Fresh HR Insights. She is just amazing. She is incredibly knowledgeable, and professional with experience covering such a variety of areas. If you have a question, she is your one stop shop for answers and solutions. I cannot recommend her more highly.”
Read more testimonials HERE.
